First Time Applicants

No on-site appointments until further notice. All first time applications will be done by appointment over the phone.

Email to schedule or call 508.754.1176 and leave a message that you would like to schedule an appointment to apply by phone.

Online scheduling and applications will be available soon. New applications can be submitted through 4/30/2021

• • Mail application and requested documents to us after intake appointment.   Please return your application to us ASAP.
  • Mail Drop Box is now available at our 484 Main Street, Worcester office. Mail box is located outside our main entrance on second floor of the Denholm Building.
  • If you have Questions – you can either email us at or call us at 508-754-1176 to leave a message for a member of our heating assistance staff.
  • Check the status of your application through our 24/7 automated phone system by calling 508-754-7281and follow the voice prompts.
  • Free self-service copy services available M-F, 8:30 a.m. – 4 p.m.

Required Forms/Information:

• When you apply, please provide the following:
  • A copy of your current heating bill
  • Identification for all household members including a picture ID for the head of household
  • Current GROSS income from all sources and all household members for the past 30 days (4 consecutive pay stubs if paid weekly or 2 if paid bi-weekly)
  • Children 18 years and over who are students must provide a letter from the school indicating they are a full time student currently enrolled in school
  • If over 18 and claiming no income must sign a no-income statement (provided at office). If you claimed no income for more than a year you must supply a wage statement from the Social Security office
  • Current tenant profile if you have a rental subsidy
  • A copy of your last check or print-out if receiving fixed income (Social Security, Disability, SSI, etc.)
  • Check stub, letter from pension co. or 1099 document received at the end of the year from pensions showing current gross amount.
  • If receiving child support, must provide copies of four current payments or court order with current copy of check or stub. Or, notarized statement from ex-spouse stating amount and frequency of payments
  • Four most recent stubs workers compensation
  • Unemployment award status
  • Documentation for the source of Interest Income of over $100 or more
  • If self-employed, a signed copy of prior year’s entire tax returns with all attachments. If self-prepared the signature page must be notarized. A transcript will be requested as well.
  • If you own a multi-family home: Rent receipts for your tenants, Property Tax bill, Homeowners insurance, Water/Sewer bill, Mortgage interest statement or current signed copy of entire Federal Tax returns, including Schedule E